Loading officer dashboard…

Inbox

Unified across credit, insurance, soko, mshahara, sector-index ·j/k row · a approve · r reject · ? help

Board Fraud queue

Message inbox

5 threads7 unread

Borrowerhigh

Disbursement confirmation and stock purchase plan

I have received the M-Pesa disbursement. Please confirm the first repayment date and weekly amount.

Wanjiku Kamau · LN-KE-884912

Wanjiku Kamau, Faith Wanjiku

KES 184,000

12m ago

2 unread

Internalurgent

Supervisor approval for stock-finance top-up

CRB refresh is clean and supplier LPO is attached. Please approve before 14:00 dispatch.

Rift Valley Bakers · LN-KE-771209

Mercy Chebet, Branch Manager, Credit Ops

KES 750,000

31m ago

1 unread

M-Pesaurgent

STK repayment timeout needs borrower follow-up

M-Pesa ref QG71H3Y8P9 failed with insufficient funds. Retry window closes at 16:30 EAT.

Samuel Njuguna · LN-KE-502114

M-Pesa Reconciliation, Samuel Njuguna, Collections

KES 23,900

44m ago

3 unread

WhatsApphigh

Promise-to-pay after missed instalment

I can pay KES 9,000 today and the balance after market close tomorrow.

Achieng Auma · LN-KE-119045

Achieng Auma, Brian Otieno

KES 18,600

1h ago

Internalnormal

CRB adverse-action hold

Metropol dispute is active. Hold adverse action and attach repayment receipt evidence.

Grace Njeri · CRB-KE-2109

Risk Desk, Grace Njeri file team

KES 96,400

2h ago

1 unread

Disbursement confirmation and stock purchase plan

Disbursed

Wanjiku Kamau · LN-KE-884912 · KES 184,000 context

Wanjiku Kamau09:18

I have received the M-Pesa disbursement. Please confirm the first repayment date and weekly amount.

Faith Wanjiku09:24

Confirmed. First repayment is KES 18,400 next Friday. I will attach the stock-purchase reminder now.

Wanjiku Kamau09:27

Asante. I will send the supplier invoice after collection from Gikomba.

SLA active 12m agoOpen context

SLA breach watch Fraud review High-score approvals Manual reviews

Queue priority workbench

Preview how SLA, risk, value, and staleness shape next-best-action ordering before bulk queue work.

Scenario

Priority score

77/100 | urgent

Selected signal

SLA 1h | fraud 82 | value KES 1,800,000 | stale 26h

SLA urgency 40%: Higher score when breach is due within two hours.
Risk or fraud 30%: Fraud, high DSR, weak KYC, and collateral mismatch increase priority.
Value at risk 20%: Higher exposure remains visible to senior officers.
Freshness 10%: Stale items require owner note or reassignment.

Owner or queue

Borrower-safe update planned for stale queue itemsSenior review acknowledged for urgent or high-value work

Urgent priority needs senior review acknowledgement.
Stale items need a borrower-safe update before reassignment.

Keyboard shortcut readiness

Speed up queue work while keeping checklist, reason code, and borrower-safe explanation guardrails visible.

Shortcut mode

j / k - Move between queue rows. Cursor must remain on a visible application row.
Enter - Open one-screen application review. Use before any complex or exception decision.
a - Approve. Checklist, reason code, and internal note must be complete.
r - Reject. Borrower-safe reason and counterfactual must be selected.
c - Counter-offer. Counter terms must be affordable and explained.
f - Escalate fraud. Fraud escalation is not a borrower-visible decline.
? - Open shortcut help. Use help before high-volume keyboard-only work.

Shortcut help viewedDecision checklist remains visibleReason-code picker remains visible

Shortcut help must be viewed before high-volume keyboard work.
Decision checklist must remain visible before action shortcuts.
Reason-code picker must remain visible before customer-impacting shortcuts.

Guided triage planner

Select the work slice, priority rule, decision path, and audit guardrails before using inbox shortcuts.

Saved view

Priority rule

SLA window

Decision path

Owner or queue

Audit note

Selected rule

Work items breaching within two hours move above normal score ordering.

Stale alert check

Prompt owner assignment or escalation before borrower trust is damaged.

Stale application handling reviewed before actionKeyboard shortcut mode confirmed for fast triageBorrower-facing reason is safe and understandable

Clear stale-application alert handling before acting.
Confirm keyboard shortcut mode or use the row action menu explicitly.
Confirm borrower-facing reason is safe and does not expose internal fraud/model rules.

SLA breach watch | SLA first | manual_review

Inbox

Loading officer queue…

Inbox

Unified across credit, insurance, soko, mshahara, sector-index ·j/k row · a approve · r reject · ? help

Board Fraud queue

Message inbox

5 threads7 unread

Borrowerhigh

Disbursement confirmation and stock purchase plan

I have received the M-Pesa disbursement. Please confirm the first repayment date and weekly amount.

Wanjiku Kamau · LN-KE-884912

Wanjiku Kamau, Faith Wanjiku

KES 184,000

12m ago

2 unread

Internalurgent

Supervisor approval for stock-finance top-up

CRB refresh is clean and supplier LPO is attached. Please approve before 14:00 dispatch.

Rift Valley Bakers · LN-KE-771209

Mercy Chebet, Branch Manager, Credit Ops

KES 750,000

31m ago

1 unread

M-Pesaurgent

STK repayment timeout needs borrower follow-up

M-Pesa ref QG71H3Y8P9 failed with insufficient funds. Retry window closes at 16:30 EAT.

Samuel Njuguna · LN-KE-502114

M-Pesa Reconciliation, Samuel Njuguna, Collections

KES 23,900

44m ago

3 unread

WhatsApphigh

Promise-to-pay after missed instalment

I can pay KES 9,000 today and the balance after market close tomorrow.

Achieng Auma · LN-KE-119045

Achieng Auma, Brian Otieno

KES 18,600

1h ago

Internalnormal

CRB adverse-action hold

Metropol dispute is active. Hold adverse action and attach repayment receipt evidence.

Grace Njeri · CRB-KE-2109

Risk Desk, Grace Njeri file team

KES 96,400

2h ago

1 unread

Disbursement confirmation and stock purchase plan

Disbursed

Wanjiku Kamau · LN-KE-884912 · KES 184,000 context

Wanjiku Kamau09:18

I have received the M-Pesa disbursement. Please confirm the first repayment date and weekly amount.

Faith Wanjiku09:24

Confirmed. First repayment is KES 18,400 next Friday. I will attach the stock-purchase reminder now.

Wanjiku Kamau09:27

Asante. I will send the supplier invoice after collection from Gikomba.

SLA active 12m agoOpen context

SLA breach watch Fraud review High-score approvals Manual reviews

4 applicationssorted by sla

Reference	Applicant	Product	Score	Fraud	SLA	Suggested	Last action	Actions
demo-cap17-219	Policy holder ****3342 - Njeri K.	cap17_motor_coverinsurance	61	642	Breached	Fraud review	34m · FraudSignalRaised	Open PDF
abc-123	MSISDN ****0001 - Amina O.	mshahara_advancecredit	74	181	At risk	Auto-approve	8m · CreditDecisionMade	Open PDF
demo-soko-447	Kibera Hardware - Mwangi N.	soko_invoice_financesoko	68	27	On time	Officer review	22m · InvoiceVerified	Open PDF
demo-sector-801	Sector-index grower - Otieno Farm	ndvi_input_creditsector_index	80	8	On time	Auto-approve	51m · NdviScored	Open PDF

Live rows: 4 · Stale alerts: 3 · Saved views: 4

Priority breakdown

HIGH1

MEDIUM2

LOW1

Queue priority workbench

Preview how SLA, risk, value, and staleness shape next-best-action ordering before bulk queue work.

Scenario

Priority score

77/100 | urgent

Selected signal

SLA 1h | fraud 82 | value KES 1,800,000 | stale 26h

SLA urgency 40%: Higher score when breach is due within two hours.
Risk or fraud 30%: Fraud, high DSR, weak KYC, and collateral mismatch increase priority.
Value at risk 20%: Higher exposure remains visible to senior officers.
Freshness 10%: Stale items require owner note or reassignment.

Owner or queue

Borrower-safe update planned for stale queue itemsSenior review acknowledged for urgent or high-value work

Urgent priority needs senior review acknowledgement.
Stale items need a borrower-safe update before reassignment.

Keyboard shortcut readiness

Speed up queue work while keeping checklist, reason code, and borrower-safe explanation guardrails visible.

Shortcut mode

j / k - Move between queue rows. Cursor must remain on a visible application row.
Enter - Open one-screen application review. Use before any complex or exception decision.
a - Approve. Checklist, reason code, and internal note must be complete.
r - Reject. Borrower-safe reason and counterfactual must be selected.
c - Counter-offer. Counter terms must be affordable and explained.
f - Escalate fraud. Fraud escalation is not a borrower-visible decline.
? - Open shortcut help. Use help before high-volume keyboard-only work.

Shortcut help viewedDecision checklist remains visibleReason-code picker remains visible

Shortcut help must be viewed before high-volume keyboard work.
Decision checklist must remain visible before action shortcuts.
Reason-code picker must remain visible before customer-impacting shortcuts.

Guided triage planner

Select the work slice, priority rule, decision path, and audit guardrails before using inbox shortcuts.

Saved view

Priority rule

SLA window

Decision path

Owner or queue

Audit note

Selected rule

Work items breaching within two hours move above normal score ordering.

Stale alert check

Prompt owner assignment or escalation before borrower trust is damaged.

Stale application handling reviewed before actionKeyboard shortcut mode confirmed for fast triageBorrower-facing reason is safe and understandable

Clear stale-application alert handling before acting.
Confirm keyboard shortcut mode or use the row action menu explicitly.
Confirm borrower-facing reason is safe and does not expose internal fraud/model rules.

SLA breach watch | SLA first | manual_review

Inbox

Inbox

Message inbox

Disbursement confirmation and stock purchase plan

Compose

Queue priority workbench

Keyboard shortcut readiness

Guided triage planner

Inbox

Inbox

Message inbox

Disbursement confirmation and stock purchase plan

Compose

Queue priority workbench

Keyboard shortcut readiness

Guided triage planner