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Monthly dcp_complaints return builder for complaint volumes, resolution outcomes, pending stock, CBK escalations, and resolution-day metrics.
| Complaint category | Count |
|---|---|
| Interest rate | 4 |
| Fees | 3 |
| Debit dispute | 2 |
| Fraud | 2 |
| Service failure | 3 |
| Adverse action | 1 |
| Event | Actor | At | From | To |
|---|---|---|---|---|
| No dcp_complaints pipeline audit events are available yet. | ||||
| Period | Submitted date | CBK acknowledgement | Status | Prepared by |
|---|---|---|---|---|
| Jun 2026 | 4 Jul 2026 | CBK-ACK-DCP-CMP-2026-06 | Acknowledged | Regulatory Reporting |
| May 2026 | 3 Jun 2026 | CBK-ACK-DCP-CMP-2026-05 | Acknowledged | Regulatory Reporting |
| Apr 2026 | 3 May 2026 | CBK-ACK-DCP-CMP-2026-04 | Acknowledged | Compliance Ops |
| Mar 2026 | 4 Apr 2026 | CBK-ACK-DCP-CMP-2026-03 | Acknowledged | Compliance Ops |
Create the dcp_complaints envelope from the auto-populated return builder and run validation.
| 3 Mar 2026 |
| CBK-ACK-DCP-CMP-2026-02 |
| Acknowledged |
| Regulatory Reporting |
| Jan 2026 | 4 Feb 2026 | CBK-ACK-DCP-CMP-2026-01 | Acknowledged | Regulatory Reporting |
| Dec 2025 | 4 Jan 2026 | CBK-ACK-DCP-CMP-2025-12 | Acknowledged | Compliance Ops |
| Nov 2025 | 3 Dec 2025 | CBK-ACK-DCP-CMP-2025-11 | Acknowledged | Compliance Ops |
| Oct 2025 | 4 Nov 2025 | CBK-ACK-DCP-CMP-2025-10 | Acknowledged | Regulatory Reporting |
| Sept 2025 | 4 Oct 2025 | CBK-ACK-DCP-CMP-2025-09 | Acknowledged | Regulatory Reporting |
| Aug 2025 | 3 Sept 2025 | CBK-ACK-DCP-CMP-2025-08 | Acknowledged | Compliance Ops |
| Jul 2025 | 4 Aug 2025 | CBK-ACK-DCP-CMP-2025-07 | Acknowledged | Regulatory Reporting |