Loading officer dashboard…

Back to disputes

DRC-2026-0706-006

Complaint workbench for investigation, customer communication, root cause, final response, redress, and CBK closure evidence.

P2new

Complaint header

Service failure

Customer

Nakuru Dairy SACCO

CUS-003025

Product

Agri value chain facility

Service failure

Received channel

email

5 Jul 2026

SLA clock

5/30d

—due 4 Aug 2026

Complaint text: Group says a scheduled disbursement missed the milk collection cycle and caused supplier penalties.
Assigned to: Brian Otieno
CBK reference: not escalated

Investigation log

2 actions

Timestamp	Investigator	Action	Evidence
2026-07-06 14:41 EAT	Brian Otieno	Queued group-service complaint and requested disbursement audit trail.	PAY-HOLD-733
2026-07-09 10:02 EAT	Treasury Ops	Confirmed missed cut-off exception and posted supplier-impact estimate.	TREAS-EXC-991

Customer communications

email / SMS / letter

Channel	Sent date	Sent by	Content
email	5 Jul 2026	Brian Otieno	We are reviewing the disbursement hold, payment cut-off, and supplier penalty evidence.

Root-cause analysis

Process failure

Resolution panel

Partially upheld

Linked accounts and product complaints

0 linked

Ref no.	Customer	Product	Type	Status	Received
No same-customer or same-product complaint links are available.