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Single-account collector cockpit for promises, contact evidence, fieldwork, restructure checks, and write-off decisions.
| At | Channel | Officer | Outcome | Note |
|---|---|---|---|---|
| 2026-07-09 16:22 | call | Faith Wanjiku | PTP | Borrower accepted PTP on LN-2025-0198; M-Pesa push requested. |
| 2026-07-08 10:14 | SMS | collections desk | no-answer | Reminder delivered, no reply within SLA. |
| 2026-07-06 15:40 | visit | Kevin Mwangi | dispute | Borrower disputed penalty fee and requested supervisor review. |
| 2026-07-03 09:30 | call | Mercy Chebet | refused | Borrower refused same-day payment; hardship review offered. |
| PTP | Amount | Date | Status | Owner |
|---|---|---|---|---|
| PTP-5520 | Ksh 92,000 | 2026-07-11 | active | Faith Wanjiku |
| PTP-5488 | Ksh 64,000 | 2026-07-04 | broken | collections desk |
Generate the Special Assets memo only when the account is 120+ DPD and ECL provisioning is already recorded.
| Month | Due | Paid | Status |
|---|---|---|---|
| 2026-07 | Ksh 86,000 | Ksh 0 | missed |
| 2026-06 | Ksh 86,000 | Ksh 24,000 | partial |
| 2026-05 | Ksh 86,000 | Ksh 0 | missed |
| 2026-04 | Ksh 86,000 | Ksh 41,000 | partial |
| 2026-03 | Ksh 86,000 | Ksh 86,000 | paid |
| 2026-02 | Ksh 86,000 | Ksh 86,000 | paid |
| 2026-01 | Ksh 86,000 | Ksh 30,000 | partial |
| 2025-12 | Ksh 86,000 | Ksh 86,000 | paid |
| 2025-11 | Ksh 86,000 | Ksh 86,000 | paid |
| 2025-10 | Ksh 86,000 | Ksh 0 | missed |
| 2025-09 | Ksh 86,000 | Ksh 86,000 | paid |
| 2025-08 | Ksh 86,000 | Ksh 86,000 | paid |