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| Month | Monthly disbursement | PAR30 trend |
|---|---|---|
| Aug 2025 | KES 13.5m | 12.2% |
| Sep 2025 | KES 13.2m | 12.8% |
| Oct 2025 | KES 12.7m | 13.4% |
| Nov 2025 | KES 11.9m | 14.1% |
| Dec 2025 | KES 10.6m | 15.0% |
| Jan 2026 | KES 9.4m | 15.9% |
| Feb 2026 | KES 8.6m | 16.7% |
| Mar 2026 | KES 8.1m | 17.5% |
| Apr 2026 | KES 7.8m | 18.0% |
| May 2026 | KES 7.3m | 18.4% |
| Jun 2026 | KES 7.0m | 18.8% |
| Jul 2026 | KES 6.9m | 18.9% |
| Complaint | Opened | Category | Outcome | Severity |
|---|---|---|---|---|
| CMP-4688 | 2026-06-01 | Fee disclosure | Partially upheld | High |
| CMP-4719 | 2026-06-07 | Loan renewal pressure | Escalated | High |
| CMP-4779 | 2026-06-17 | Customer-protection | Open investigation | High |
| Completed training | Date | Score | Result |
|---|---|---|---|
| AML/CBK compliance | 2026-05-07 | 58.0% | Fail |
| Credit assessment | 2026-04-11 | 84.0% | Pass |
| Fraud-awareness | 2026-03-09 | 89.0% | Pass |
| Customer-protection | 2026-02-10 | 86.0% | Pass |
| SpiceDB role | Module | Permission level |
|---|---|---|
| lms/loan_officer | Nakuru portfolio | Write |
| lms/customer_profile_writer | Customer profile | Write |
| lms/collections_reader | Collections queues | Read |
| lms/report_portfolio_reader | Officer reports | Read |
| Case | Date | Matter | Action | Status |
|---|---|---|---|---|
| DISC-229 | 2026-07-05 | Multiple upheld complaints | Suspension pending investigation | Monitoring |