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| Month | Monthly disbursement | PAR30 trend |
|---|---|---|
| Aug 2025 | KES 0 | 9.1% |
| Sep 2025 | KES 0 | 9.2% |
| Oct 2025 | KES 0 | 9.4% |
| Nov 2025 | KES 0 | 9.6% |
| Dec 2025 | KES 0 | 9.7% |
| Jan 2026 | KES 0 | 9.9% |
| Feb 2026 | KES 0 | 10.0% |
| Mar 2026 | KES 0 | 10.1% |
| Apr 2026 | KES 0 | 9.9% |
| May 2026 | KES 0 | 9.8% |
| Jun 2026 | KES 0 | 9.7% |
| Jul 2026 | KES 0 | 9.8% |
| Complaint | Opened | Category | Outcome | Severity |
|---|---|---|---|---|
| CMP-4712 | 2026-06-06 | Call frequency | Coaching issued | High |
| CMP-4744 | 2026-06-10 | Visit notification | Resolved | Medium |
| CMP-4762 | 2026-06-14 | Language preference | Customer preference updated | Low |
| CMP-4803 | 2026-06-21 | Settlement figure | Resolved | Low |
| CMP-4839 | 2026-06-27 | Collection tone | Monitoring | High |
| CMP-4896 | 2026-07-06 | Callback missed | Open | Medium |
| Completed training | Date | Score | Result |
|---|---|---|---|
| AML/CBK compliance | 2026-05-06 | 88.0% | Pass |
| Credit assessment | 2026-04-10 | 85.0% | Pass |
| Fraud-awareness | 2026-03-08 | 90.0% | Pass |
| Customer-protection | 2026-02-09 | 87.0% | Pass |
| SpiceDB role | Module | Permission level |
|---|---|---|
| lms/collector | Collections dispatch | Write |
| lms/payment_promise_writer | Promise to pay | Write |
| lms/customer_protection_reader | Customer-protection cases | Read |
| Case | Date | Matter | Action | Status |
|---|---|---|---|---|
| DISC-214 | 2026-06-18 | Call script adherence | Coaching and QA sampling | Monitoring |