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| Month | Monthly disbursement | PAR30 trend |
|---|---|---|
| Aug 2025 | KES 20.3m | 8.2% |
| Sep 2025 | KES 21.5m | 8.9% |
| Oct 2025 | KES 23.8m | 9.1% |
| Nov 2025 | KES 24.2m | 9.6% |
| Dec 2025 | KES 23.7m | 10.2% |
| Jan 2026 | KES 22.1m | 10.4% |
| Feb 2026 | KES 21.4m | 10.8% |
| Mar 2026 | KES 22.3m | 11.1% |
| Apr 2026 | KES 23.5m | 11.3% |
| May 2026 | KES 24.1m | 11.7% |
| Jun 2026 | KES 24.0m | 11.5% |
| Jul 2026 | KES 24.3m | 11.4% |
| Complaint | Opened | Category | Outcome | Severity |
|---|---|---|---|---|
| CMP-4720 | 2026-06-08 | Collection tone | Escalated to branch manager | High |
| CMP-4768 | 2026-06-15 | Promise to pay handling | Resolved after repayment plan correction | Medium |
| CMP-4795 | 2026-06-20 | Disclosure dispute | Pending quality review | Medium |
| CMP-4817 | 2026-06-24 | Call frequency | Closed with warning | High |
| CMP-4863 | 2026-07-01 | Fee disclosure | Resolved | Low |
| CMP-4871 | 2026-07-02 | Late callback | Resolved | Low |
| CMP-4904 | 2026-07-08 | Account update delay | Open | Medium |
| Completed training | Date | Score | Result |
|---|---|---|---|
| AML/CBK compliance | 2026-05-04 | 90.0% | Pass |
| Credit assessment | 2026-04-08 | 87.0% | Pass |
| Fraud-awareness | 2026-03-06 | 92.0% | Pass |
| Customer-protection | 2026-02-07 | 58.0% | Fail |
| SpiceDB role | Module | Permission level |
|---|---|---|
| lms/loan_officer | Kisumu Main portfolio | Write |
| lms/customer_profile_writer | Customer profile | Write |
| lms/collections_reader | Collections queues | Read |
| lms/report_portfolio_reader | Officer reports | Read |
| Case | Date | Matter | Action | Status |
|---|---|---|---|---|
| DISC-221 | 2026-06-28 | Customer-protection call cadence | Written warning and monitoring plan | Monitoring |